All orders are processed within 1–5 business days.

Estimated delivery time is 10–30 business days depending on your location and the shipping carrier.

Once your order has been shipped, you'll receive a confirmation email with your tracking information.

If your order arrives damaged, please contact us within 48 hours of delivery at balticwatches1@gmail.com or message @Pacizx on Telegram for better and faster communication.

To help us investigate the issue, please include:

• A clear video of the package being opened.
  
• Clear photos of the damaged item.
  
• Photos of the shipping packaging.
  
• Your order number.
  

Once we receive your information, we will carefully review the case and work with you to reach a fair and reasonable solution for both parties as quickly as possible.

International shipping may occasionally experience delays due to customs inspections, airline schedules, weather conditions, or local courier services.

If your order has not arrived within 30 business days, please contact us at balticwatches1@gmail.com, and we'll investigate the shipment with the carrier and help resolve the issue as quickly as possible.